CONTACT US

Rilovio™ | Operated by Hangzhou Shunlian Network Technology Co., Ltd.
Legal Representative: Pang Ya | Email: service@rilovio.com
Business Address: Room 704-9, 7th Floor, Building 1, No. 180 Kecheng Street, Qiaosi Subdistrict
Linping District, Hangzhou City, Zhejiang Province

Customer Support

Rilovio™ provides customer assistance for product questions, order inquiries, shipping concerns, return requests, product issues, and general website questions.

Our customer service information is:

Email: service@rilovio.com
Telephone: +86 18680345503
Customer Service Hours: 8:00 AM–10:00 PM

The website and Rilovio™ brand are operated by Hangzhou Shunlian Network Technology Co., Ltd.

Before Contacting Us

To help us review an inquiry accurately, please include the information relevant to your request.

For an existing order, this may include:

• Your order number;

• The email address connected with the order;

• The product concerned;

• A short description of your question or concern;

• Photographs or videos where they help demonstrate a product issue.

Please do not send unnecessary confidential information through ordinary customer service communications.

Order Questions

If you need assistance with an order, contact us at:

service@rilovio.com

Customers may contact us concerning order status, address concerns, shipping information, cancellations, returns, or incorrect order details.

Cancellation requests should be submitted as soon as possible.

A cancellation may be possible before an order has entered dispatch preparation.

Once an order has already been dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed after delivery.

Shipping Questions

If tracking information does not update for an extended period, a shipment appears delayed, or a parcel cannot be located, please contact our support team with your order number.

We will review the available shipping information and provide the next appropriate step.

A tracking status alone does not prevent a customer from contacting us about a genuine delivery concern.

Product Problems

If an item arrives damaged, defective, incorrect, or materially different from the product description, contact us and provide relevant information.

Where appropriate, our team may request photographs or videos so that the issue can be assessed.

Eligible cases will be handled under our Return & Refund Policy.

Return Requests

Before returning an item, customers must contact our support team and obtain return instructions.

Do not automatically send a return to the business registration address shown on this page.

Approved returns may need to be sent to a designated return facility, and the correct return destination will be provided after the request has been reviewed.

Privacy Questions

Privacy-related questions may also be directed to:

service@rilovio.com

Please review our Privacy Policy for additional information about how personal information may be collected, used, stored, and protected.