FAQ

Rilovio™ | Hangzhou Shunlian Network Technology Co., Ltd. | Legal Representative: Pang Ya
Business Address: Room 704-9, 7th Floor, Building 1, No. 180 Kecheng Street, Qiaosi Subdistrict, Linping District, Hangzhou City, Zhejiang Province | Email: service@rilovio.com

Who operates Rilovio™?

Rilovio™ is operated by Hangzhou Shunlian Network Technology Co., Ltd.

Rilovio™ is the brand name presented to customers on this website, while Hangzhou Shunlian Network Technology Co., Ltd. is the legal operating entity.

What type of products does Rilovio™ offer?

Rilovio™ focuses on bathroom daily-use products and related household essentials.

Depending on the collection, products may be designed to support organization, comfort, storage, cleanliness, surface protection, or other everyday home needs.

How can I learn more about a product?

Please review the individual product page before ordering.

Product pages may contain information concerning dimensions, materials, design features, intended use, care guidance, or other characteristics relevant to the item.

If additional clarification is required, customers may contact:

service@rilovio.com

How are orders prepared?

Orders are reviewed and prepared for dispatch as promptly as reasonably possible.

Preparation may involve order verification, product allocation, packaging, and handover to the relevant delivery service.

Our Shipping Policy provides additional information.

How long does delivery take?

Delivery conditions may vary depending on destination, carrier operations, delivery route, local handling conditions, and other logistical factors.

Rilovio™ focuses on prompt order preparation and dispatch.

Where delivery estimates are available for an order, they should be treated as estimates rather than guaranteed arrival dates.

How are shipping charges determined?

Applicable shipping charges are determined according to the destination and available delivery service and are presented as part of the order process before the order is submitted.

Customers should review the displayed order information before final confirmation.

Will I receive tracking information?

When tracking is available, shipment information will be provided after dispatch.

Tracking availability and the timing of carrier scans may vary depending on the delivery service.

What should I do if tracking stops updating?

Contact:

service@rilovio.com

Please provide your order number.

Our team will review the available shipment information and assist with the next appropriate step.

What if tracking shows delivered but I cannot find the parcel?

First check the delivery location, household members, reception area, safe location, or other place where the carrier may have left the parcel.

If the parcel still cannot be located, contact us.

A carrier status marked “Delivered” does not automatically prevent us from reviewing a genuine delivery concern.

Can I return a product?

Eligible products may be returned within 30 calendar days after delivery.

The product should generally remain unused and in its original condition with the original packaging where reasonably applicable.

Please review the Return & Refund Policy before sending anything back.

How do I request a return?

Email:

service@rilovio.com

Include your order number, the item concerned, and the reason for the request.

Supporting photographs or videos may be requested where relevant.

Where should I send a return?

Do not send a return automatically to the company registration address.

Once a return request has been approved, our support team will provide the appropriate return destination and instructions.

Can I cancel an order?

Cancellation requests should be submitted as early as possible.

A cancellation may be accepted before an order enters dispatch preparation.

If dispatch has already occurred, the order generally cannot be cancelled in transit and the return procedure may apply after delivery.

How can I contact Rilovio™?

Email:

service@rilovio.com

Please visit our Contact Us page for full business and customer support information.