PRIVACY POLICY

Rilovio™ | Hangzhou Shunlian Network Technology Co., Ltd. | Legal Representative: Pang Ya
Business Address: Room 704-9, 7th Floor, Building 1, No. 180 Kecheng Street, Qiaosi Subdistrict, Linping District, Hangzhou City, Zhejiang Province | Email: service@rilovio.com

1. Purpose of This Policy

Rilovio™ respects the importance of privacy.

This Privacy Policy explains how information may be collected, used, disclosed, stored, and otherwise handled when a person visits our website, submits an order, communicates with customer service, or uses other features made available through the site.

The website is operated by Hangzhou Shunlian Network Technology Co., Ltd.

2. Information We May Collect

Depending on how a customer uses the website, information may include:

• Name;

• Email address;

• Delivery address;

• Telephone number where supplied;

• Order information;

• Products selected or ordered;

• Customer service correspondence;

• Return or product issue information;

• Device and browser information;

• IP address;

• Website interaction data;

• Cookie and similar technology information;

• Information voluntarily provided through forms or communications.

We aim to collect information relevant to operating the website, processing customer requests, providing products, and maintaining customer service.

3. How Information May Be Used

Information may be used to:

• Process and manage orders;

• Prepare products for dispatch;

• Provide shipment information;

• Respond to customer inquiries;

• Review returns and product concerns;

• Maintain website functionality;

• Improve navigation and user experience;

• Detect suspicious or unauthorized activity;

• Maintain business records;

• Understand general website performance;

• Improve products and services;

• Meet applicable legal or regulatory obligations;

• Protect customers, the website, and our legitimate business interests.

4. Cookies and Similar Technologies

Our website may use cookies or comparable technologies to support website functionality and understand how visitors interact with the site.

These technologies may help remember preferences, maintain site functions, measure performance, detect technical problems, and understand general usage patterns.

Depending on the visitor's location and applicable law, browser or consent controls may be available.

Customers may also manage certain cookie settings through their browser.

Disabling some technologies may affect website functionality.

5. Service Providers

Rilovio™ may use third-party service providers to support parts of our operations.

These providers may assist with functions such as:

• Website hosting;

• Order administration;

• Shipping and logistics;

• Customer communication;

• Technical support;

• Website analytics;

• Fraud prevention;

• Data storage;

• Marketing measurement where applicable.

Information is shared only to the extent reasonably required for the relevant service or where otherwise permitted by applicable law.

6. Information Sharing

Rilovio™ does not sell personal information merely for the purpose of allowing unrelated parties to independently use it without restriction.

Information may be disclosed when reasonably necessary to:

• Complete an order;

• Arrange delivery;

• Provide customer support;

• Operate the website;

• Prevent fraud or misuse;

• Comply with lawful requests;

• Protect legal rights;

• Respond to legitimate regulatory requirements.

7. Data Retention

Information may be retained for as long as reasonably necessary for the purpose for which it was collected and for legitimate operational, customer service, security, recordkeeping, or legal requirements.

Retention periods may vary depending on the type of information and applicable obligations.

Information that no longer needs to be retained may be deleted, anonymized, or otherwise handled according to reasonable data practices.

8. Data Security

We use reasonable administrative and technical practices intended to protect information against unauthorized access, loss, misuse, or disclosure.

No internet-based system can guarantee absolute security.

Customers should also take reasonable care when using their own devices, accounts, browsers, and communications.

9. International Operations

Because online commerce and service providers may operate across different locations, information may be processed or stored outside the customer's immediate jurisdiction.

Where required by applicable law, reasonable safeguards may be used in connection with cross-border handling of personal information.

10. Customer Privacy Requests

Subject to applicable law, customers may have rights relating to their personal information.

These may include rights to request access, correction, deletion, restriction, or other treatment of certain information.

Requests may be sent to:

service@rilovio.com

We may need reasonable information to verify the request before acting on it.

11. Children's Privacy

Rilovio™ products and this website are intended for general adult consumer use and are not designed to knowingly collect personal information from children contrary to applicable law.

If we become aware that information has been collected in circumstances requiring deletion or additional consent, we may take appropriate action.

12. External Websites

Our website may contain links to external websites.

Rilovio™ is not responsible for the independent privacy practices of websites operated by third parties.

Customers should review the privacy information provided by those websites before submitting personal information to them.

13. Policy Changes

This Privacy Policy may be revised when our website, practices, legal requirements, or services change.

The version made available on this website will apply from the date it is published unless otherwise required by law.

14. Contact

Questions concerning privacy may be sent to:

Rilovio™
Hangzhou Shunlian Network Technology Co., Ltd.
Email: service@rilovio.com