TERMS OF USE

Rilovio™ | Hangzhou Shunlian Network Technology Co., Ltd. | Legal Representative: Pang Ya
Business Address: Room 704-9, 7th Floor, Building 1, No. 180 Kecheng Street, Qiaosi Subdistrict, Linping District, Hangzhou City, Zhejiang Province | Email: service@rilovio.com

1. Website Operator

The Rilovio™ website is operated by Hangzhou Shunlian Network Technology Co., Ltd.

These Terms of Use govern access to and use of the website, including browsing product information, using website functions, submitting forms, and interacting with content made available through the site.

These Terms of Use are separate from the Terms and Conditions governing orders.

2. Acceptance of These Terms

By accessing or using the website, a visitor agrees to use it in accordance with these Terms of Use and applicable law.

A visitor who does not agree with these Terms should discontinue use of the website.

3. Permitted Use

The website may be used for lawful personal purposes, including:

• Browsing Rilovio™ products;

• Reviewing product information;

• Reading store policies;

• Contacting customer support;

• Submitting legitimate orders;

• Managing legitimate customer service requests.

4. Prohibited Conduct

Visitors must not intentionally:

• Interfere with website operation;

• Attempt unauthorized access to website systems;

• Introduce malicious code;

• Use automated methods to overload website infrastructure;

• Collect personal information about other users without authorization;

• Submit fraudulent information;

• Impersonate another person;

• Use the website for unlawful activity;

• Copy protected website materials for unauthorized commercial use;

• Attempt to bypass technical or security measures.

5. Website Availability

We aim to maintain reasonable website availability.

However, access may occasionally be interrupted because of:

• Maintenance;

• Technical updates;

• Hosting issues;

• Network interruptions;

• Security measures;

• Service provider outages;

• Events beyond reasonable operational control.

Temporary interruption does not automatically indicate that the website or business has permanently ceased operation.

6. Website Accuracy

We aim to keep website information reasonably accurate and current.

Occasional typographical, formatting, technical, or display errors may occur.

Where we identify a material error affecting product or policy information, we may correct it.

Customers who believe information is unclear may contact:

service@rilovio.com

7. Product Images

Product images are intended to provide a reasonable visual representation of products.

Colors and fine visual details may appear differently depending on lighting, photography, screen characteristics, browser settings, and normal material variation.

Where dimensions or functional characteristics matter, customers should review written product information in addition to photographs.

8. Website Content

Text, graphics, layouts, product presentation materials, logos, brand elements, and other website content may be protected by intellectual property laws.

Except where permitted by law or expressly authorized, visitors may not reproduce substantial website content for unrelated commercial use.

9. Rilovio™ Brand

Rilovio™ is the customer-facing brand used on this website.

Use of the website does not grant visitors ownership of or unrestricted rights to use the Rilovio™ name, brand presentation, or protected content.

10. External Links

The website may occasionally contain links to services or resources operated by independent third parties.

Such websites operate under their own terms and policies.

Rilovio™ does not control every aspect of independent third-party websites merely because a link is provided.

11. User Communications

Visitors may contact us through available customer service channels.

Communications should be lawful, relevant, and free from malicious files, abusive automated activity, or intentional misrepresentation.

Customer service communications may be retained where reasonably necessary for order support, dispute handling, security, recordkeeping, or legal requirements.

12. Security

Visitors must not attempt to test, bypass, damage, disable, or interfere with website security without authorization.

We may restrict access where reasonably necessary to protect the website, customers, systems, or legitimate business operations from suspected misuse.

13. Privacy

Use of the website may involve the handling of personal information.

Please review our Privacy Policy for information concerning the collection, use, disclosure, retention, and protection of personal information.

14. Orders

These Terms of Use primarily address website access.

Rules concerning product orders, shipping, cancellations, returns, and refunds are addressed in the applicable store policies, including:

• Terms and Conditions;

• Shipping Policy;

• Return & Refund Policy.

Where a matter specifically concerns an order, the more specific applicable store policy should be reviewed.

15. No Waiver of Mandatory Rights

Nothing in these Terms of Use is intended to remove legal rights that cannot lawfully be waived or restricted.

If a provision is found unenforceable under applicable law, the remaining provisions may continue to apply to the extent permitted.

16. Reasonable Changes

We may revise the website or these Terms of Use when necessary to reflect operational, technical, legal, security, or business changes.

The version published on the website will apply from the date it becomes effective unless applicable law requires otherwise.

17. Contact

Questions regarding use of the Rilovio™ website may be sent to:

Rilovio™
Hangzhou Shunlian Network Technology Co., Ltd.
Email: service@rilovio.com