TERMS AND CONDITIONS

Rilovio™ | Hangzhou Shunlian Network Technology Co., Ltd. | Legal Representative: Pang Ya
Business Address: Room 704-9, 7th Floor, Building 1, No. 180 Kecheng Street, Qiaosi Subdistrict, Linping District, Hangzhou City, Zhejiang Province | Email: service@rilovio.com

1. Scope

These Terms and Conditions apply to orders submitted through the Rilovio™ website and to related customer service matters.

Rilovio™ is operated by Hangzhou Shunlian Network Technology Co., Ltd.

By submitting an order through the website, the customer agrees that the order will be handled according to these Terms and Conditions together with the applicable policies available on the website.

2. Product Information

We aim to describe products accurately and provide useful information concerning features, appearance, materials, dimensions, or intended use where relevant.

Minor variations may occur because of manufacturing processes, material characteristics, photography, lighting, or display settings.

These ordinary variations do not necessarily mean that a product is defective or incorrectly described.

3. Product Availability

Products displayed on the website are subject to availability.

Occasionally, an item may become unavailable after an order has been submitted because of inventory updates, quality concerns, stock discrepancies, or other operational reasons.

If an ordered product cannot reasonably be supplied, we may contact the customer and provide an appropriate solution.

4. Order Information

Customers are responsible for reviewing the information entered when submitting an order.

This includes:

• Product selection;

• Quantity;

• Delivery information;

• Contact details.

If an error is discovered, contact:

service@rilovio.com

as soon as possible.

5. Order Review

Rilovio™ may review an order before dispatch.

An order may require additional review where information appears incomplete, inconsistent, technically invalid, unusually duplicated, or potentially connected with unauthorized activity.

Reasonable review is intended to protect both customers and the store.

6. Order Cancellation

Cancellation requests should be submitted as early as possible.

A cancellation may be accepted before an order enters dispatch preparation.

Once a parcel has been dispatched, cancellation may no longer be possible.

Where applicable, the customer may use the return process after delivery.

7. Dispatch and Delivery

Orders are prepared for prompt dispatch.

Delivery conditions depend on destination, carrier operations, route conditions, local handling, and other logistical factors.

Customers should review the Shipping Policy for further information concerning tracking, delays, delivery concerns, and lost packages.

8. Shipping Charges

Where a shipping charge applies, it will be presented during the order process before the customer submits the order.

Charges may vary according to destination and available delivery service.

9. Returns

Eligible products may be returned within 30 calendar days after delivery in accordance with the Return & Refund Policy.

Preference-based returns generally require the customer to cover return shipping.

Verified damaged, defective, incorrect, or materially misdescribed products will be handled without requiring the customer to bear costs caused by the qualifying issue.

10. Refunds

After an eligible returned item has been received and inspected, an approved refund is normally issued within 5–10 business days.

The refund will generally be directed through the same transaction channel associated with the original order where available.

11. Customer Communications

Customers should provide accurate contact information so that we can communicate where necessary regarding an order or customer service request.

Rilovio™ is not responsible for communication delays caused solely by inaccurate contact information provided by the customer.

12. Appropriate Use of Products

Products should be used according to their intended purpose and any instructions supplied.

Customers should not use a product in a manner that is clearly inconsistent with its intended household function.

Damage caused by misuse, unauthorized alteration, abnormal handling, or failure to follow applicable care instructions may not qualify as a product defect.

13. Customer Service

Questions concerning an order may be directed to:

service@rilovio.com

Our support team may request reasonable information needed to investigate the matter.

14. Intellectual Property

The Rilovio™ name, website presentation, original written content, product presentation materials, and other protected materials may be owned by or licensed to the website operator.

No provision of these Terms transfers ownership of protected website materials to the customer.

15. Fair Application

These Terms and Conditions are intended to establish clear rules rather than unreasonably restrict customer rights.

Nothing in these Terms is intended to exclude rights or remedies that cannot lawfully be excluded under applicable law.

16. Changes

These Terms and Conditions may be updated when website operations, products, customer processes, or applicable requirements change.

The version published on the website will apply from its stated effective publication unless applicable law requires otherwise.

17. Contact Information

Rilovio™
Hangzhou Shunlian Network Technology Co., Ltd.
Email: service@rilovio.com